When A Cashier Becomes A Jerk-Face #FAIL #customerservice
So I had an interesting experience today…
I was at a store today (which shall remain nameless), picking up a few supplies for an upcoming feature of a fun and cute treat. More on that soon. The ingredients are sugary – cookies, frosting, etc. So while in the baking aisle I spotted pouches of Pillsbury Aqua Blue Cupcake Mix at 50% off. Heck, at 62 cents a bag I figured it wouldn’t hurt to grab a couple of them. They could come in handy for a Frozen-themed treat, right?
I arrive at the check stand to a young guy, about 19 or 20 years old. Let’s call him Doug. Doug seems nice enough, goes through the “how’s your day” and gives me the quick spiel about the store’s credit card (which I already have). He starts ringing me up.
Now mind you, every time I go to this particular chain store the cashier is usually nice. I’m not saying Doug was being an asshole or in a rotten mood. He seemed pleasant. Whenever I go, 60% of the time the cashier will make small talk about what I am buying. It’s usually something like “oh I haven’t tried this, is it good?” or, “this is cute, I bet your daughter will love it”, or even small talk with my twins. Yadda yadda. It makes me think that “small talk” is in the employee handbook under “Procedures”.
Well… Doug tried. And failed.
He got to my Pillsbury blue cake mix pouches and grimaced. I was patiently waiting to pay and he says “BLUE cake mix?!”. I gave him a little bit of an odd look and say “yeah….” he says “I would never eat something like this. Blue? I guess everyone has their own taste…”
I didn’t really know what to say so I said “it’s for a project”. He just shrugged and finished the transaction.
What the fuck dude?
I was a little taken aback, a little offended. I mean yeah, my basket had things like cookies, coconut, frosting, and cake mix. It was kind of obvious that I wasn’t doing my regular grocery shopping. So why was I offended that this kid was dissing my purchases? Could you imagine if it was something like an article of clothing?
“ugh, you like THIS shirt? I would NEVER wear this color”. So why is it ok for a grocery store clerk to do this? Keep in mind I have 15 years of retail customer service under my belt. I KNOW what to say and what not to say.
What do you think? Did I overreact by being bothered by this? Have you ever had a cashier be a jerk-face under the guise of “small talk”?