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(photo: Yelp)

I wanted to take a moment to say THANK YOU to an awesome customer service rep at Albertsons #590 (7500 SW Baseline Rd, Hillsboro, OR). Christine. You rock.

I come from a background of customer service & retail. I am a firm believer in everyone being in retail once in their lives. You get an appreciation for customer service – a service that many of us take for granted. One of the biggest problems I had while in retail were customers who demanded, who expected a lot and didn’t respect the fact that I was doing everything I could to make it possible. Christine is one of those employees that I would have loved to have on my team when I was a manager – funny, kind, efficient, and personable.

When I went in to do some shopping last week Christine checked out my groceries. I had a pile of coupons that I was using. When I got in line there were no customers behind me – I even remarked at how quiet the store was. Halfway through my transaction two customers got in line behind me. They both huffed when they saw I was using coupons. I felt bad – a feeling you should NEVER feel when you are trying to save money (I ended up saving 54% on that trip). I apologized 5 or 6 times at least, and Christine put me at ease, saying “why? you are doing a great job saving!”. After I was finished she thanked and congratulated me on saving so much (I ended up saving 54% on that trip). 

I half expected her to be a little more cordial rather than personable with the customers behind me. She was just as friendly with them as she was with me. That’s when I knew: Christine, you are AWESOME. Thank you for that.

Don’t forget that the $5 off $25 Albertson’s coupon is STILL available for Northwest shoppers!

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Tags : albertsons

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